Reference

Answers to What You Actually Ask Us

We put together this FAQ from the real questions our account holders send in — covering deposits via DANA, OVO, and GoPay, how withdrawals are verified, account access on mobile, and what to do when something doesn't go as expected.

DANA · OVO · GoPayMobile & Desktop AccessAccount VerificationWithdrawal ProcessSports & Casino FAQ
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62club Answers to What You Actually Ask Us
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What the Platform Covers

3
Local e-wallets supported: DANA, OVO, GoPay
SSL
Encrypted connection on every account page and transaction
Web + Mobile
Full lobby access via mobile browser and desktop, no app install required
24/7
Account support available around the clock via live chat and email
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How We Keep Your Account Secure

Security on your account isn't a background feature — it's the reason your withdrawals require wallet-name verification and your login uses OTP confirmation. Here's what we actually do to protect your balance and data.

OTP Login Verification

Every login from a new device triggers a one-time code sent to your registered number. This stops unauthorised access even if your password is compromised.

Wallet Name Matching

Withdrawals to DANA, OVO, or GoPay are only processed when the registered wallet name matches your account name — a direct fraud-prevention step.

SSL Encryption

All data moving between your device and our servers is encrypted. This covers your login, payment details, and account settings on both mobile and desktop.

Account Activity Alerts

We notify you when a login, deposit, or withdrawal is processed on your account, so you can flag anything unexpected to support immediately.

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Reach Us When You Need Help

Our support team handles account questions, payment issues, and lobby access problems. Reach us through whichever channel fits your situation — live chat is the fastest path for anything urgent.

Live Chat Open the chat icon from any page in the lobby. Our team responds in real time, around the clock, for account, deposit, and withdrawal questions.
Email Support Send detailed questions — including screenshots of payment confirmations — to our support address. We reply within a few hours for most account issues.
FAQ Self-Service Most deposit, withdrawal, and account-access questions are answered on this page. Check the relevant section before reaching out to save yourself the wait.
62club How Our Account and Payment System Works

How Our Account and Payment System Works

When you open an account at 62club, your wallet sits at the centre of everything — one balance that moves between the sportsbook, live casino tables, and slot rooms without a separate transfer step. Deposits via DANA, OVO, or GoPay are matched to your account the moment the e-wallet confirms the transaction; you'll see the balance update before you've closed the payment

app. Withdrawals follow a verification step where we confirm the destination wallet matches the name on your account — this is a security measure, not a delay tactic, and it keeps your funds going to the right place. Players in Semarang and across Indonesia access the full lobby through any current mobile browser without needing to install anything. Availability depends on local

law and is open to eligible regions only.

  • DANA
  • OVO
  • GoPay

Frequently Asked Account Questions

These are the questions we get most often — covering deposits, withdrawals, account access, and what to do when something doesn't go through. Read through before contacting support; most answers are here.

Go to the deposit section in your account, select your e-wallet, and copy the destination account number shown. Open your DANA, OVO, or GoPay app, send the amount, and confirm with your PIN. Your balance updates as soon as the e-wallet confirms the transfer.

Most DANA, OVO, and GoPay deposits reflect within a minute. If yours hasn't appeared after five minutes, check that you sent to the exact account number shown at the time of the request, then contact live chat with your transfer receipt.

Make sure the wallet name registered in your account matches the name on your DANA, OVO, or GoPay account exactly. This verification step is required before any withdrawal is processed and is there to protect your funds.

Yes. The full lobby, including football betting markets like Liga 1 and European fixtures, live casino tables, and slot rooms, loads through your mobile browser. No app download is needed; just open the site and log in.

Use the password reset link on the login page. We'll send a reset code to your registered phone number or email. Once verified, you set a new password and regain access immediately. Contact support if you no longer have access to that number or email.

Access depends on local law and is available where local regulations permit. If you can reach the lobby and complete registration, the platform is available in your eligible region. We don't make specific legal determinations on behalf of individual users.

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