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Understand Your Rights and Our Terms

Every account on 62club operates under a clear set of legal terms — covering how your data is handled, what governs your use of the platform, and where you can direct questions about your rights.

Jurisdiction-aware termsDANA, OVO, GoPay account contextData retention policyAccount security standardsContact rights available
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62club Understand Your Rights and Our Terms
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Security and transparency sit at the centre of how we run account operations. From the moment you link a payment method to when you request a withdrawal, each step is logged, encrypted, and accessible to you on request.

Data Handling

Account information — including your registered wallet details for DANA, OVO, or GoPay — is encrypted at rest and in transit. We do not sell or trade personal data to marketing third parties.

Cookie Policy

We use session and preference cookies to keep your account state and language settings intact. You can review and adjust cookie preferences from your browser settings at any time.

Retention and Deletion

Active account data is retained while your account is open. After closure, we hold records only as long as required by applicable law, then delete them. Submit a deletion request via the Help Centre.

Who to Contact

For formal data requests — access, correction, or deletion — use the in-account Help Centre or email support. We confirm receipt and provide a reference number for every formal request submitted.

LEGAL CONTACT PATHS

Reach Us About Your Legal Rights

If you have a question about your account terms, a data access request, or a concern about how your information is handled, our support team is available around the clock. Players in Semarang and across Indonesia can reach us through live chat, email, or the in-account help centre — whichever fits your situation.

Live Chat Open the chat widget from your account dashboard at any time. Our team handles legal and account queries directly, without routing you through automated scripts.
Email Support Send your data access or terms query to our support address. We aim to respond within one business day and confirm receipt immediately on submission.
In-Account Help Centre Log in and navigate to Help to find the legal section, submit a formal request, or track the status of an existing data or account query.

Common Questions About Our Terms

These are the questions we hear most often about account rights, data, and legal terms. If yours is not here, our support team can address it directly through live chat or email.

Yes, these terms apply to all account holders in supported regions of Indonesia. Where local law restricts access or eligibility, those local rules take precedence over our general terms.

Log in and go to the Help Centre, then submit a data access request. We confirm receipt immediately and aim to fulfil the request within the timeframe required by applicable regulations.

Transaction records linked to DANA, OVO, or GoPay are retained for the period required by applicable law after account closure, then deleted. You can request confirmation of deletion through support.

Yes. Submit a correction or deletion request via the in-account Help Centre or email support. We issue a reference number on receipt and process the request in line with applicable data regulations.

We notify active account holders of material changes before they take effect — via in-account notification or email. Continued use of the platform after that notice constitutes acceptance of the updated terms.

Use the email support channel for formal legal queries. Our team handles compliance and data-related questions directly and provides a written response with a reference number for your records.

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